- When will my order be sent?
Our products are processed within 24 hours from the time the order is placed and then shipped.
- Will I receive an email with the details of my order?
Yes! We will send you an email as soon as your order is fulfilled, summarizing all the details and confirmation.
- Can I cancel my order?
On/Sí, we will send the article to your address. However, once you receive your item(s), you can send it to us and once we receive it, we will give you a FULL refund.
- What is the exchange/refund policy?
We value the experience of our customers. If you have a problem with our products, we will gladly give you a full refund.
Step 1: We send an email with your request # and name.
-With the subject of (Refund Request)
-Enumerate your product and why you want to return it
Step 2: Our team will communicate with us (generally within 24 hours) with our address to return your item.
Step 3: send your travel item. Once we receive it, we will inspect it.
Step 4: If everything is fine, we will refund the full amount of your item. Once we issue the refund, you will receive an email with all the details and the money will be deposited again in your account :)
- What payment methods are accepted?
We accept all major credit cards from any country, including:
Visa, Mastercard, American Express and more.
- Is there any additional charge that you must pay?
Handling/processing fees are never charged.
- My request is not being processed, help!
Make sure that the billing address you enter only matches the one on your credit card.
- How much does shipping cost?
Shipping is free TO THE WHOLE WORLD!
- Where do you send my package?
Orders are sent from our warehouses to your local shipping agency but nearby and a local mail messenger will be delivered to the door of your home.
- How fast is the delivery time?
Delivery time may vary between:
7-30 days
- Oops - Set the incorrect shipping address!
If you need to update your address, select the text and send us a message within 24 hours of placing your order, we can change it by request.
Do you have any additional questions? Don't hesitate to contact us at the Contact tab and our team will resolve your doubts as soon as possible.