Returns
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we are unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which it was received. It must also be in the original packaging.
Various types of products are exempt from returns. Perished products such as food, flowers, periodicals or magazines cannot be returned. We also accept products that are intimate or sanitary products, dangerous materials or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care articles
To complete your return, we need a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
There are certain situations where partial refunds can only be organized (if applicable)
Book with evident signs of use
CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened
Any article that is not in its original state is damaged or missing parts for reasons that are not due to our error
Any item is returned more than 30 days after delivery
Refunds (if applicable)
Once you receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you decide, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received a refund, first review your bank account again.
Luego, communicate with the company about your credit card, it may take some time before your refund is officially published.
Luego contacts his bank. There is still a bit of processing time before a refund is issued.
If you have heard all this and have not yet received your refund, please contact us at [EMAILDETUTIENDA@gmail.com](mailto:EMAILDETUTIENDA@gmail.com).
Sales items (if applicable)
You can only refund regular priced items, unfortunately sales items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to change it for the same article, send an email to [EMAILDETUTIENDA@gmail.com](mailto:EMAILDETUTIENDA@gmail.com) and send your article to: NOMBREDETUTIENDA, DIRECCIÓN DE TU TIENDA.
Gifts
If the item is marked as a gift when purchased and sent directly, you will receive a credit for the value of its return. Once the return item is received, a gift certificate will be sent by mail.
If the item was not marked as a gift when it was purchased, if the order was delivered it was sent to usted so that if we sent it later, we would send a refund to the donor and they would be obliged to return it.
Shipping
To return the product, contact us via [EMAILDETUTIENDA@gmail.com](mailto:EMAILDETUTIENDA@gmail.com) writing - Return - in the subject. We will provide the detailed information necessary to make the return. You will have to pay shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on your location, shipping time to our warehouse may vary.
For any additional information we are at your disposal:
[EMAILDETUTIENDA@gmail.com](mailto:EMAILDETUTIENDA@gmail.com) Thank you.